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Frequently Asked Questions


Last updated May 23, 2020
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For Any Other Enquiries, Please Email us: contactus@trulycraved.com

1) When will I Receive my Tracking Number?

Once your order has been manufactured and shipped out, a tracking number will be sent to you for easy tracking purposes! For more information on our process, refer here. If you do not receive a tracking number, feel free to reach out to us, our professional and friendly customer service officers will be more than willing to help you! :) 

2) Why Didn't I Receive a Confirmation Email After Purchasing?

If you did not receive a confirmation email after placing your order, don't worry! You can first check your junk/ spam folders to see if it is there. But if not, please contact us as soon as possible! We will help you check if your order has been successful and update you accordingly. 

3) Where Can I Enter Discount Code?

Once you have added all the items you'd like to purchase into your cart, add to cart and click on 'Order Summary'. There'd be a box for you to enter your discount code then press "Apply". 

4) What If I Have a Particular Font/Symbol I Want?

If you have a particular font or decorative symbol that you want that is apart from the list of available options, feel free to let us know! Our friendly customer service officers will assist you in getting your desired design! :)

5) Can I See a Preview of the Necklace? 

Yes, you can get to see a preview! :) After you've chosen your desired options and successfully made your order, please reach out to us immediately and request to see a preview of your order before it is confirmed for manufacturing. :)   

6) Can I Modify or Cancel My Order After I Placed It? 

Modifications can possibly be done before your order has been sent to the factory for manufacturing. Thus, for any form of modification, please do let us know as soon as possible. 

Cancellation of order can only be done immediately after you place an order. Once our designers begin to design your product, we are unable to cancel your order.

7) What if I Did Not Receive My Order?

We sincerely apologize that you have not received your order. The reasons could be due to:

i) Incomplete shipping address 

ii) Delay in shipment by shipping carrier (especially due to coronavirus)

iii) Immense number of orders (especially during holiday and promotional periods!) 

iv) Lost of Item by the shipping company 

However, this list is non-exhaustive. Don't panic though. Simply reach out to us immediately, our professional and friendly customer service officer will attend to you and look into your issue within the next 24 hours! :) 

8) Unsatisfied with the Product?

We sincerely apologize that the product that you had purchased did not meet your expectations and caused your unhappiness. This is our 100-Days Refund Policy, do reach out to us immediately, and include the reason why you're unsatisfied with the product. Our professional and friendly customer service officer will attend to you and look into your issue within the next 24 hours! :) We will either provide you a FULL Refund or a 1-for-1 Exchange of items!  

9) Do you Provide Special Add-Ons (e.g. Flowers, Teddy Bear, etc)?

If you would like to have any special add-ons in mind such as flowers, teddy bears or any character plush toys to be sent together as a gift to your dearest one, it's definitely possible! :) 

10) Do You Offer Bulk Order Discounts?

Yes, we do offer discounts for bulk orders, depending on the quantity that you want to purchase! :) You may reach out to our professional and friendly customer service officer indicating your interest in purchasing our items in bulk! We will attend to you shortly!